Return Policy - Shalmexxquibl

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At Shalmexxquibl, we are committed to ensuring your complete satisfaction with our products and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds. We encourage you to read this policy carefully before making a purchase to understand your rights and our procedures for handling returns.

1. General Return Guidelines

We want you to be satisfied with your purchase from Shalmexxquibl. If for any reason you are not satisfied with a product, you may be eligible for a return or exchange subject to the terms and conditions outlined in this policy. Our goal is to make the return process as smooth and straightforward as possible while maintaining fair practices for all customers.

1.1 Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

Items must be returned within 14 days of the original purchase date
Products must be unused, in their original condition, and in original packaging
Items must have all original tags and labels attached
A valid proof of purchase (receipt or order confirmation) is required
Items must not be damaged due to customer misuse or negligence

1.2 Non-Returnable Items

Certain products and services are not eligible for returns. These include:

Custom or personalized items made specifically to your specifications
Gift wrapping services that have already been completed
Custom gift baskets once they have been assembled
Perishable items or products with expiration dates
Items marked as final sale or clearance
Products that have been opened or used
Gift cards or store credit

2. Gift Wrapping Services

Due to the nature of gift wrapping services, specific policies apply to this category of our offerings. Gift wrapping is a service that, once performed, cannot be undone or returned in the traditional sense. We understand that concerns may arise regarding the quality or outcome of our wrapping services, and we have established the following guidelines to address such situations.

2.1 Service Satisfaction

If you are not satisfied with the quality of our gift wrapping service, please notify us within 24 hours of receiving your wrapped item. We will work with you to address any concerns and may offer to re-wrap the item at no additional charge if the original wrapping does not meet our quality standards. Our team takes pride in their work, and we are committed to ensuring you receive quality service.

2.2 Damage Claims

If your wrapped item was damaged during handling by our staff, we will re-wrap the item at no cost and may provide a partial refund depending on the circumstances. Please inspect your items before leaving our premises or upon delivery and report any issues immediately. Documentation such as photographs may be requested to process damage claims.

3. Party Supplies and Products

For physical products such as party supplies, decorations, and related items, our standard return policy applies. We want you to be happy with your purchase, and we have established clear procedures for handling returns and exchanges of our products.

3.1 Return Process

To initiate a return for party supplies or products, please follow these steps:

Contact us within 14 days of purchase to request a return authorization
Provide your original receipt or order confirmation number
Describe the reason for the return
Wait for return instructions from our customer service team
Package the items securely in their original packaging if possible
Return the items to our location or as directed within 7 days of authorization

3.2 Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please do not discard damaged items until we have had an opportunity to review the claim. Photographs of the damage may be required to process your claim efficiently.

4. Custom Gift Baskets

Custom gift baskets are created specifically according to your requirements and preferences. Due to the personalized nature of these products, they are generally not eligible for returns once assembly has begun. However, we understand that issues may arise, and we have established the following policies to address concerns.

4.1 Cancellation Before Assembly

If you need to cancel a custom gift basket order before assembly has begun, please contact us as soon as possible. We may be able to provide a full refund minus any non-refundable deposits or processing fees. Once assembly has started, cancellation may not be possible, or only a partial refund may be available depending on the stage of completion.

4.2 Quality Concerns

If your custom gift basket does not meet the specifications you approved or does not meet our quality standards, please contact us within 24 hours of receipt. We will work with you to address any concerns, which may include adjustments to the basket, replacement of items, or a partial refund depending on the specific situation.

5. Refund Methods and Timeline

We process refunds as quickly as possible once a return has been approved and the items have been received and inspected at our location. Understanding our refund process will help set appropriate expectations regarding timing and methods.

5.1 Refund Methods

Refunds will typically be issued using the same payment method used for the original purchase:

Credit card purchases will be refunded to the original card
Cash purchases may be refunded in cash or by check
Check payments will be refunded by check
In some cases, store credit may be offered as an alternative

5.2 Processing Time

Once we receive your returned item, please allow 5-10 business days for inspection and processing. After the refund is approved, credit card refunds may take an additional 5-7 business days to appear on your statement, depending on your financial institution. We will notify you by email when your refund has been processed.

6. Exchanges

If you would prefer to exchange an item rather than receive a refund, we are happy to accommodate exchanges subject to product availability. Exchanges follow the same eligibility requirements as returns. If the exchange item is of a higher value, you will be responsible for the difference. If it is of a lower value, we will refund the difference according to our refund policy.

7. Shipping and Return Costs

For local customers, returns can be made in person at our Greenville location during business hours. If items were shipped to you, the following shipping policies apply to returns:

Return shipping costs are the responsibility of the customer unless the item was damaged or defective
We recommend using a trackable shipping method for returns
Original shipping charges are non-refundable unless the return is due to our error
Items lost in return transit are the responsibility of the customer

8. Exceptions and Special Circumstances

We understand that special circumstances may arise that are not specifically covered by this policy. In such cases, please contact us directly to discuss your situation. We will review each case individually and work to find a fair resolution. Our customer service team has the discretion to make reasonable exceptions when warranted by the circumstances.

9. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically. The policy in effect at the time of your purchase will apply to that transaction. Continued use of our services after changes to this policy constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about our Return Policy, need to initiate a return, or have concerns about a purchase, please contact us at:

Shalmexxquibl
129 N Main St, Greenville, SC 29601
Phone: (864) 704-0096
Email: supportuse@shalmexxquibl.world

Our customer service team is available during regular business hours to assist you with any return-related questions or concerns. We are committed to ensuring your satisfaction and will work diligently to resolve any issues that may arise. Thank you for choosing Shalmexxquibl for your gift wrapping and party supply needs.